Abbode Cookware Information

All credit card transactions are securely encrypted - More detail here.
WEBSITE UPDATED DAILY - All products are in stock unless stated otherwise. (On the rare occasion that demand exceeds supply, we will contact you within 24hrs)

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About Us Abbode Cookware are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us.

Our Contact details:

Abbode Cookware

Unit 6A(3) Abbey Buildings Back King Street Whalley Lancashire BB7 9SP United Kingdom

Phone: 01254 825036

Fax:

Email: sales@abbode-cookware.co.uk

VAT No: 174 6033 68

Making A Purchase Making a purchase could not be easier. Just browse our Catalogue, and "Add to Cart" any items you want to buy. If you wish to continue browsing, click "Confirm" to hold the item/s in your shopping cart, or if you have finished your selection, click on "Checkout Now" and you will be asked for a few details that we need to be able to satisfy the order. To amend or remove items in your shopping cart at any time, click "View Cart".

We accept all major credit/debit cards (except American Express)

We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, snail mail or over the Internet.

Shipping And Handling

UK Mainland Carriage charges (excluding Highlands, Islands and N. Ireland):

Orders upto the value of £14.99 = £3.99 carriage; Orders £15 to £149.99 = £5.99 carriage. Orders £150 or over FREE.

UK Highlands, Islands and N. Ireland Carriage charges:

Orders upto the value of £14.99 = £13.99 carriage; Orders £15 or over = £15.99 carriage.

Delivery Schedule We despatch your order right away. Unless stated otherwise, you will normally receive your order within 3 - 5 working days. We make every effort to deliver goods within the estimated time scale, however delays are occasionally inevitable. We use Royal Mail post and for heavier items DHL or Parcel Force.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges All orders include 17.5% VAT.

Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. As a safety precaution to protect you the credit card holder we will only dispatch goods to persons on the Electoral Register. If you are not registered then we will contact you to confirm the address, Please do not take this personally we are just trying to stamp out fraud.

Our online security is explained in more detail here

Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.> and are covered by manufacturers warranty

Reaching Us If you need to reach us, please email us on sales@abbode-cookware.co.uk, alternatively, you can call on 01254 825036 (International +44 <phone without first zero>) or write to us at Hollins Housewares Ltd, t/a Abbode Cookware , Unit 6A(3) Abbey Buildings, Back King Street, Whalley, Lancashire BB7 9SP. Office hours 9.30 am to 4 pm Monday to Friday.

Privacy Policy Abbode Cookware do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.Data collected by this site is used to:

a. Take and fulfill customer orders

b. Administer and enhance the site and service

c. Only disclose information to third-parties for goods delivery purposes

d. (In accordance with the Privacy & Electronic Communications Act passed into law 11 Dec 03) - "We do not send random marketing emails to personal email addresses (spam)."

e. Abbode Cookware conform with the requirements of the Data Protection Act, 1998.

Returns Policy

Goods Damaged in Transit - Whilst every effort is made by ourselves to protect each item we despatch by careful packing, occasionally damages/breakages inevitably occur. It is therefore important that your order is opened and inspected immediately as claims can only be dealt with if REPORTED WITHIN 7 WORKING DAYS OF RECEIPT.

Manufacturers Faults - all products are thoroughly checked right through the manufacturing process and again checked by Abbode Cookware prior to dispatch. In the unlikely event that your product is faulty, we will happily exchange your product or refund your money if notified within 7 working days.

Returning Faulty/Unsuitable items - Please contact us first so that we can advise you (dependant upon size/weight) of the best method of return. Abbode Cookware are unable to credit you for packages that we do not receive and therefore recommend that you to retain your proof of postage if you are returning via Royal Mail. Goods must be returned with their original packaging, ideally with labels in tact.

Please note - The customer is liable for any shipping costs incurred returning non-faulty goods.

We Accept the Following Cards